Refund & Cancellation Policy

Last updated: 16 October 2026. This policy applies once online payment (Razorpay) is switched on; it is not active yet, so no online charges currently occur.

Credit packs

Credits are a prepaid digital service: once a credit is used for a QC session, it cannot be reversed. Unused credits are, in general, non-refundable, because they're sold at a bulk discount against per-use pricing. If you genuinely bought the wrong pack by mistake, contact us within 24 hours of payment and before using any credit from it - we'll review it case by case.

Subscription plans

Subscriptions renew for the period shown at purchase and are non-refundable for time already elapsed in the current period. You can cancel auto-renewal any time from your dashboard; access continues until the paid period ends.

When we will refund

• You were charged more than once for the same order (duplicate payment).
• Payment succeeded but credits/plan were not added to your account due to a technical fault on our side.
• A charge you did not authorise, reported promptly.

Approved refunds are issued to the original payment method via Razorpay, normally within 5-7 business days.

How to request one

Email qcok.in@gmail.com with your registered mobile number, the order ID shown in your dashboard, and what happened. We aim to respond within 2 business days.